Global Capability Centers (GCCs), also referred to as global in-house centers or captives (GICs), are offshore facilities set up by business and professional houses to offer an array of services to their parent organizations. Within the global corporate structure, GCCs function as internal organizations that offer specialized services like IT support, Legal Support, customer service, research and development, and other business tasks. GCCs are critical in leveraging cost efficiencies, and accessing talent pools.
Establishing Global Capability Centers, which go beyond the conventional low maturity Captive Centers, has proven to be extremely valuable for top global organizations looking to access top talent and international markets.
In order to strategically capitalize on local advantages, reduce expenses, and improve overall business efficiency while staying in line with the aims and objectives of the parent organization, GCCs are formed as independent companies with their own place of business.
Global Network: A vast array of multinational organizations run several GCCs in various parts of the world, forming a worldwide network of capacities. Through this network, businesses and professions can take advantage of time zone advantages, access a wide pool of talent, and strategically place themselves in important markets.
GCC Guide 2023 by JLL: India is home to more than 1,800 global capability centers, which employ over 1.3 million people. These centers have played a significant role in India’s economic growth, providing high-quality employment opportunities, and contributing to the country’s economy. Indian cities like Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune, and Chennai are the most popular destinations offering a conducive environment for global capability centers in India, with their robust infrastructure, access to talent, and supportive ecosystem. US-headquartered firms account for majority of the operational GCC footprint in the top 6 cities of India, followed by Europe-headquartered firms (35%).
The India Brand Equity Foundation: With their sturdy infrastructure, access to talent, and supportive ecosystem, Indian cities like Bengaluru, Hyderabad, Delhi NCR, Mumbai, Pune, and Chennai are the most attractive sites for global capability centers in India. However, Indian smaller cities such as Visakhapatnam, Jaipur, Vadodara, Kochi, Chandigarh and Coimbatore are becoming popular for new ventures due to improved infrastructure, advantageous state legislation, and lower real estate and manpower prices.. US-based corporations account for the majority of the operational GCC footprint in India’s top six cities, followed by European enterprises (35%). The overall number of new GCC establishments each year could reach 115 by 2030. Collaboration with start-ups can operate as a springboard for new GCC establishments and expansion. This collaboration can assist GCCs expedite their innovation journey in India.
Furthermore, GCCs are growing their operations across different Indian States , and are exploring new areas of service and acquiring personnel with unique skill sets to execute such new services. The emergence of the GCCs has aided India’s position as a prominent player in the global IT and business services industries. With every passing year, India’s GCC story becomes more compelling. By 2030, in India the GCC market is estimated to exceed US$ 100 billion, with 2500 GCCs across the country employing over 4.5 million people. With an increasing number of global leadership roles situated in India, the GCCs will continue to rise up the value chain through innovation, product development, and digital transformation.
Top 25 GCCs in India (2023)
Expertise: SKJ Juris’ multi functional competencies for establishing their global capability centre comprise consultation & support in an array of services to organizations. Our expertise in diverse services across industries benefit organizations in operating their business effectively that too with complete control concurrently. We not just help orgainizations in setting up their operations but also lend our support and expertise in accessing local talent pool as per requirements of organizations. Apart from this, we also ensure smooth functioning of the operations of the organizations in compliance with their regulations/ policies.
Captive LBO refers to a specific model of outsourcing where law firms establish an entity at a separate geographic location to handle its back office functions such as operations/ services or specific legal processes. A Captive LBO operates as an extension of the law firms and undertakes a range of back office functions to optimize efficiency and reduce costs. Read More….
An Information Technology (IT) Captive Center is an in-house subsidiary or a dedicated unit established by an organization to handle its IT functions. At SKJ Juris, our Captive Center is more than just a support unit; it’s a powerhouse of talent, expertise, and creativity. We bring together the best minds in the industry to work exclusively on your projects… Read More…
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